The County Government of Kisumu in collaboration with the Communications Authority of Kenya (CAK) organized an ICTconsumer forum dubbed‘Kikao Kikuu’.on the 18th April, 2019 at the Jomo
Kenyatta Sports Ground.

The event, held under the theme “Efficient Service Delivery through Technology and Innovation”. brought together members of the public, IT experts from CAK and the county
government, service providers and consumer organizations. The authority sought to address issues from the public concerning communication.

Speaking at the event, the Director General of CAK, Mr. Francis Wangusi said the forum aimed at getting feedback from the public concerning how the authority and other service providers
were handling customer issues.

The Director General also urged the public to register for Huduma number which will help reduce cases of impersonation through phone calls and other media such as Facebook which
has seen Kenyans lose important information, money and other valuables to fraudsters.

While reading the Governors speech, the County Minister for Education and ICT, Dr. John Ogone said Kisumu is committed to improving service delivery through ICT.
“Kisumu County is privileged to have excellent access to communication services. We are leveraged on technology to enhance service delivery,” read part of the speech.
Areas which the County is committed in improving service delivery through ICT included revenue collection, resource systems such as SMS, creation of business and incubation
centres, institute measures to protect consumers and also address network outages, cyber security, data protection among others.

The event began on 15th with road shows across the County. Members were treated to entertainments and informative sessions which included active public participation.. Experts gave response to questions from the public while those who answered questions correctly walked away with lots of prizes from the Communications Authority and the County
Government.

Kisumu Weekly E newsletter 19 th April, 2019 FINAL